Category: Blog

Lessons from a B-School Prof

I just finished teaching an entrepreneurship course at UNC’s Kenan-Flagler Business School. The students were a combination of MBA students and cross-campus students, faculty, and staff with ideas they wanted to check for feasibility. At 100 students, it was the largest class the school has seen in this course.

I am constantly humbled by the energy, passion, and drive that people with ideas can muster. I saw half-baked ideas turned into viable concepts in a matter of seven weeks, with the final being a 10-minute venture pitch to judges and fellow classmates.

What Leads to Entrepreneurial Success

What really makes the class stand out is a combination of three things:

1) Students had to pass a basic filter before getting into the class, and brought their passion and thirst for learning. They were teachable, and they made tremendous progress and effort during the class.

2) Experienced entrepreneurs served as coaches and provided focused, one-on-one guidance to each team. The level of experience in the coaching cadre keeps me coming back because I love being around these folks. One of the coaches, for example, is listed in the Inc. 500 for the third year in a row with more than 100% growth each year. With guidance from such high-caliber coaches, students are bound to improve their concepts.

3) The instructors had real-world experience that they brought out in the teaching. I taught with two others – Patrick Vernon, who’s been teaching at UNC for several years, and Kevin Bowles, who is also a new instructor and a serial entrepreneur.

As I lo0ok through the lens of experience, I realize that only a handful of the companies will make it. But they all learned critical thinking skills to assess their ideas, their markets, and the willingness of customers to pay for their solutions. These are all aspects of what each innovator must learn and apply.

When companies get bigger, say around 100+ people, the day-to-day interaction between staff and the senior leadership begins to decrease, and many ideas get squashed in the trenches or at the first level of management. It’s no longer okay to let that happen. With companies in trouble all over the world, NOW is the time to kick up the innovation. To seek out new ideas for new and expanded revenue streams.

When companies settle for small or no growth, the CEO is always to blame. It is his or her job to use the available resources to make their companies thrive. Creating an innovative culture is not easy, but it is possible. Moving from a curmudgeonly culture to an innovative culture is harder than starting from scratch to build an innovative culture. You must overcome inertia and staff that may not be prone to innovation.

Keys to Business Transformation

The keys to transformation are similar to those found in the classroom:

1) You must have people who are willing to move the ball forward. To take bold actions and challenge ideas. Even their own.

2) You need coaches who can guide innovators to morph their ideas and build commercial viability from a kernel of thought.

3) You need champions who will spearhead the innovation within your company to see that ideas get developed and presented to senior management.

Senior managers are the ones who need to see the ideas because they have the broader perspective of how business opportunities can connect to other initiatives and ideas.

For more thoughts on innovation in your business, check out the upcoming seminar: The New ROI: Return on Innovation.

Innovation requires capability above role

In working with PeopleFit, one of my clients, I have come to learn about Requisite Organization, a body of knowledge that every manager needs to know about.

The basics of Requisite Organization (RO):

  1. Work occurs in distinct layers of complexity.
  2. The capacity of people to deal with complexity can also be stratified. (This is separate from knowledge, skills, experience, or personality preferences.)
  3. There is a one-for-one relationship between the layers of work and the capacity of people.

Why some people fail

Now that we have the definitions out of the way, the key take-away from this is that peoples’ capability must be matched to the needs of their role, or they will fail. If a person is less capable than what a role demands, they will not be able to do the work, no matter how much training and time you give them.

What drives execution

When people are properly “fit” to their role in terms of capability, they are more engaged, and can do the work effectively. This is the essence of building a high-performing organization.

What drives innovation

People who have capability above the needs of their role can innovate. Innovation requires a broader perspective, and more complex thinking. The person who designs a course, for example, needs to have greater intellectual capability than the person just delivering the content. Operating a division and positioning a division for ansformative change to be a market leader in several years require different levels of thought.

How can I apply this?

Getting to know Requisite Organization is the first step. Once you understand the basic building blocks of organizational design, you can then fine-tune your organization So that it can execute your strategy. You can define which roles require execution and which ones require innovation, and then fill the roles accordingly using RO principles.

A great way to learn about Requisite Organization is to view the articles on the PeopleFit website, and take their course in Managerial Diagnostics, which is the introductory course for RO.

Happy Innovating!

Well Done, Steve Jobs!

Steve Jobs stepped down yesterday as Apple’s CEO. This is a big deal for Apple, which saw tremendous growth and became one of the world’s largest companies with Jobs’ leadership. He will remain Chairman of the Board, but drop his duties as CEO due to his health. Jobs has been dealing with pancreatic cancer for years.

Jobs stands out as one of the most innovative leaders of our generation. Reportedly a fiery manager at times, his vision and insight into the possibilities of technology is his legacy. Apple, with fewer than 20 core products, has managed to garner about $100 billion in sales over the past 12 months.

How can you apply Steve Jobs’ innovation practices to your firm?

Big Think has broken down the key principles of market domination that Apple used to rise to the top.

Differentiation focuses on standing for something, which makes you stand out. Apple focused on its vision of a computer for everyone, which required simplicity of use. Perfect for education. When you get it right, your ideal prospects will experience love at first sight. You capture their hearts.

Innovation focuses on the product, service, and experience that customers buy. When you innovate around your offerings and create a unique experience for your customers, they are captivated. Apple’s products look different, they’re packaged differently, and they are incredibly easy to use. When you get it right, your ideal prospects will say, “Wow!” You capture their minds.

Communication focuses on the way that you communicate your message to your customers. Steve Jobs is a master communicator, and learned to communicate from the heart first – starting with WHY Apple does things, then getting into WHAT they sell. Simon Sinek calls this the Golden Circle. Apple starts with their desire to challenge the status quo, to create easy to use and beautifully designed products, and then tells what they’re selling. When you get it right, you drive ideal prospects to action. You capture their wallets.

Crowdsourcing for Startups

One of the companies I coached recently introduced me to a website that I think is totally cool. CrowdSpring.com is a crowdsourcing application that lets companies post a project that they want done in the creative arena (visual design), and have multiple parties submit their concepts. Another I just found is LogoTournament.com.

For startups, this is a fantastic way to get a great logo on the cheap, to leverage other peoples’ time to develop marketing materials, ads, stationery, websites, etc. I LOVE THIS! It has triggered a new stream of thinking for me about how to apply crowdsourcing to entrepreneurial needs like business plan writing, market research, copywriting, and more. LivePerson.com provides some of this functionality but is driven by the purchaser after wading through profiles – so technically, it’s not crowdsourcing.

Crowdsourcing is a book recently authored by Jeff Howe. He defines Crowdsourcing on his site thus:

“Crowdsourcing is the act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.”

To learn more about crowdsourcing, you can get Jeff’s book here:

Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business

Crowdsourcing has been enabled by the Internet, and is a great Big Idea to think about. Think Big about how you could use this concept in your business!

What’s Your Position?

Positioning is something many people have heard about, but haven’t properly implemented in their companies. Positioning is determining how you fit into the overall market, and has the following characteristics:

  1. Who you are
  2. What you sell
  3. Who you sell to (specifically)
  4. Your value proposition (why will people buy from you?)
  5. How you compare to competitors
Companies who are unclear about their positioning will also have sub-optimal marketing and sales. To grow your business, your whole company needs to understand how you fit into the world, and what makes you different and worth doing business with.
Positioning is the precursor to messaging. Without a well-formed position, your message will be unclear. Do you think Domino’s Pizza figured out what they were about and the value they delivered when they said, “fresh, hot pizza in 30 minutes or less, or it’s free.” They were clear about what they offered. Then they created a message to convey that position. And then their sales exploded.
Big Think can help you craft your positioning to assure the foundation for growth.

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